Last Updated: November 9, 2026

At Formorebio, we are committed to providing customers with a clear, secure, and reliable checkout experience.

This policy explains how payments, pricing, billing, payment authorization, refunds, and other payment-related matters are handled for purchases made through formorebio.com.

By placing an order with Formorebio, you agree to this policy and our applicable store policies.

1. Accepted Payment Methods

Formorebio accepts the following payment methods where available at checkout:

• Visa

• Mastercard

• American Express (Amex)

• Apple Pay

• Diners Club

• Discover

• PayPal

• Google Pay

• Shop Pay

Available payment methods may vary depending on your device, browser, location, and payment provider.

Only payment methods displayed during checkout are available for a particular order.

Customers should complete payments only through the official checkout process on formorebio.com.

Formorebio does not require customers to make payments through unofficial payment channels or unrelated personal accounts.

2. Payment Security

Our online store and checkout are powered by Shopify.

Payments are processed through Shopify and applicable payment providers.

Formorebio generally does not directly receive or store complete credit or debit card numbers.

For your security, please do not send us:

• Complete credit or debit card numbers

• Card security codes

• Banking passwords

• Payment account passwords

• Other sensitive financial credentials

through email, text message, social media, customer service messages, or other unsecured communication methods.

3. Currency

Unless otherwise clearly stated, prices on Formorebio are displayed in U.S. Dollars (USD).

The currency and final amount applicable to your order will be shown during checkout before you submit payment.

If your bank, card issuer, or payment provider uses another currency, it may apply its own currency conversion rate or other charges.

Any charges imposed independently by your bank or payment provider are separate from Formorebio.

4. Pricing

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

The price charged for an item will generally be the price displayed during checkout when your order is submitted, subject to correction of genuine pricing or listing errors.

Before completing checkout, you will be able to review applicable:

• Product prices

• Quantities

• Discounts

• Taxes

• Shipping information

• Final order total

Formorebio provides free standard shipping on all orders, with no minimum purchase amount.

There is no standard shipping fee.

All mandatory charges imposed by Formorebio will be disclosed before you submit your order.

5. Taxes

Applicable sales tax or other legally required taxes may be calculated based on factors including:

• Shipping destination

• Products purchased

• Applicable tax requirements

Where Formorebio is required to collect tax, the applicable amount will be displayed during checkout before the order is submitted.

6. Shipping Charges

Formorebio provides free standard shipping on all orders.

There is:

• No minimum purchase amount

• No standard shipping fee

Additional information regarding processing times, delivery estimates, tracking, and delivery-related matters is provided in our Shipping Policy.

Return shipping costs are handled separately under our Return & Refund Policy.

7. Payment Authorization

When you submit an order, your selected payment method may be authorized or charged by the applicable payment provider.

By providing payment information, you confirm that:

• The information you provide is accurate.

• You are authorized to use the selected payment method.

• You authorize payment of the final amount displayed during checkout.

Orders generally begin processing after payment has been successfully authorized or confirmed.

For Formorebio's order processing purposes, business days mean Monday through Saturday, excluding applicable U.S. public holidays.

Sundays are not counted as Formorebio business days.

A successful payment authorization or order confirmation does not necessarily mean that the order has shipped.

8. Order Confirmation

After successfully placing an order, you will normally receive an order confirmation using the email address provided during checkout.

The order confirmation may include:

• Order number

• Products ordered

• Quantities

• Shipping information

• Payment amount

• Final order total

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted for fulfillment or shipped.

If you do not receive an order confirmation after completing checkout, contact:

support@formorebio.com

9. Payment Verification

To help protect customers and prevent unauthorized or fraudulent transactions, certain orders may be subject to payment or security review.

Where reasonably necessary, we may request additional information to verify an order.

An order may be delayed, placed on hold, or cancelled for reasons including:

• Payment authorization failure

• Incomplete billing information

• Inaccurate order information

• Suspected fraud

• Suspected unauthorized payment

• Security concerns

• Payment provider restrictions

• Legal or regulatory requirements

If we cancel an order after payment has already been collected, the applicable refund will be issued to the original payment method.

10. Declined or Failed Payments

If a payment is declined or cannot be completed, the order may not begin processing.

Payment may be declined for reasons including:

• Incorrect payment information

• Incorrect billing information

• Insufficient funds

• Card restrictions

• Payment provider security checks

• Bank authorization requirements

Formorebio may not receive the specific reason why a payment was declined.

Where necessary, please contact your bank, card issuer, or payment provider for additional information.

11. Pending Charges and Authorization Holds

Your bank, card issuer, or payment provider may temporarily display a pending transaction or authorization hold after a payment attempt.

A pending authorization does not always mean that a payment has been fully completed.

If an order is cancelled or a payment attempt is unsuccessful, your payment provider may require additional time to release the authorization hold.

Formorebio does not control the time required by banks or payment providers to release temporary authorization holds.

12. Duplicate or Incorrect Charges

If you believe you were charged incorrectly or see what appears to be a duplicate transaction, contact:

support@formorebio.com

Please provide:

• Your order number

• Your name

• A brief description of the issue

Do not send complete payment card numbers, security codes, banking passwords, or other sensitive financial credentials.

Some transactions that appear duplicated may be temporary authorization holds rather than completed charges.

We will review the available order and payment information and assist where reasonably possible.

13. Order Changes and Cancellations

If you need to change or cancel an order, contact:

support@formorebio.com

as soon as possible.

We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.

Once an order has shipped, it generally cannot be cancelled while in transit.

If an eligible cancellation is completed after payment has been collected, the applicable refund will be issued to the original payment method.

14. Refunds

Refund eligibility and return requirements are governed by our Return & Refund Policy.

Once an eligible return arrives at our return facility, Formorebio will complete the inspection and submit any approved refund to the original payment method within 2 business days of receiving the return.

For Formorebio's return inspection and refund submission process, business days mean Monday through Saturday, excluding applicable U.S. public holidays.

Sundays are not counted as Formorebio business days.

Approved refunds will be issued to the original payment method used for the order.

For voluntary returns not caused by Formorebio, the customer is responsible for the actual return shipping cost.

Formorebio will provide a return shipping label, the applicable return address, and return instructions after an eligible return request is approved.

For customer-paid voluntary returns, the actual cost of the return shipping label will be disclosed before the label is issued and deducted from the approved refund.

If a return is required because an item is damaged, defective, incorrect, incomplete, or materially different from its description and the issue is confirmed to be our responsibility, Formorebio will provide the return shipping label at no cost to the customer.

Formorebio does not charge a restocking fee for eligible returns.

After we submit an approved refund, please allow approximately 5–10 business days for the funds to appear in your account.

This posting period begins after Formorebio submits the refund and is separate from our 2-business-day inspection and refund submission period.

The final posting time, including which days are counted as business days, depends on your bank, card issuer, payment provider, and payment method.

Formorebio does not control the time required by financial institutions or payment providers to post a completed refund.

15. Payment Disputes

If you believe a payment is incorrect, unauthorized, duplicated, or otherwise problematic, we encourage you to contact us so we can review the issue.

Please contact:

support@formorebio.com

Nothing in these Payment Terms limits your right to contact your bank, card issuer, payment provider, or applicable consumer protection authority.

16. Unsupported Payment Methods

Unless specifically displayed as an available option during checkout, Formorebio does not accept payment methods or payment channels outside our official checkout process.

Customers should complete payments only through formorebio.com.

Formorebio will not ask customers to send payment to an unrelated personal account or unofficial payment destination.

17. Pricing or Billing Errors

We reserve the right to correct genuine pricing, billing, listing, or technical errors.

If a material error is identified before fulfillment, we may contact you for confirmation or cancel the affected item or order.

If an affected order is cancelled after payment has been collected, the applicable refund will be issued to the original payment method.

Nothing in this section limits mandatory consumer rights available under applicable law.

18. Changes to These Payment Terms

We may update this policy from time to time to reflect changes in:

• Payment methods

• Checkout procedures

• Payment providers

• Business practices

• Store policies

• Legal or regulatory requirements

When changes are made, we will update the Last Updated date at the top of this page.

The Payment Terms in effect when an order was placed will generally apply to that order, subject to mandatory legal requirements.

19. Contact Us

If you have questions about payments, billing, charges, refunds, or checkout, please contact us:

Store Name:
Formorebio

Website:
https://formorebio.com

Email:
support@formorebio.com

Phone:
+1 601-229-7120

Business & Contact Address:
107 Horseshoe Dr
Columbia, MS 39429
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed

We normally respond to customer service inquiries within 1–2 business days.